Service TechnologyWe understand technology and how it supports services. We have a proven record of helping organisations find and implement the best technical solutions. We keep projects manageable: we clearly define and communicate your business requirements, select the right technology, and get the right experts. We engage with your staff to get them on-side. Our processes ensure that IT projects are successful.
Service designWe’ve pioneered user centred design methods to understand our customer’s customers’, to create compelling user experiences. Our service design process saves time, effort, and money, yet builds experiences that customers value. We choreograph the user experience to maximise customer value; and reduce supplier overhead. Quality is not what your organisation puts in – it’s what your customer gets out.
We’re creative. We know how to unlock your organisations creative potential. We work with you to identify new opportunities and your customers un-met needs. We understand that innovation can leverage your organisations strengths to extract greater value out existing assets and people. We reduce risk. We rapid prototype and test services before investment is made to evaluate their potential.
The financial crisis in Ireland has hurt many people and families. None more so then the self employed and small business owners who have seen their incomes collapse. Self employed people and small business owners have been left to fend … Continue reading
Service design’s purpose is to create happier consumer/client through enhanced functionality of services provided by a company. It takes into account not only clients’ perspective and experience but also their perception of services and products. Perception is usually multi-dimensional – … Continue reading
Hygge service design and innovation are hosting a networking event on the 3rd November 2010 as part of Design week 2010. The event will be a networking opportunity for individuals and companies working in design and creative functions to come … Continue reading
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