Monthly Archives: December 2010

Financial services from an ethnographer’s perspective

People used to trust banks, banks didn’t trust customers. The power has shifted due to the financial crisis and people no longer trust banks. Banks need customers more than ever; they have to fight harder for their market share in … Continue reading >

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What exactly is service design?

Service design is an emergent inter-disciplinary approach to service development which employs techniques from design, computer science, social science and business.  Our objective is to improve the customer’s experience from the consumer’s perspective by improving the form and functionality of … Continue reading >

Grow your operational network

Re Dubhthaigh, Radar Station and Jim Dunne, Dublin 21 st Century have stepped up and have adopted a mechanism to help us all jump-start our service design operational networks: Jim and Re have started organising service design drinks in Dublin to … Continue reading >

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